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Frequently Asked Questions

What is a Credit Counseling Session?

A Credit Counseling Session is an overview of your total financial situation.  It can be done on the telephone or in person.  During this session, a certified counselor will review all of your income, expenses and debts.  At the conclusion of this comprehensive session, the credit counselor will make recommendations to help you get back on track financially (one of which may be a debt management program).  
Can we serve you?
Our services are only available to Wisconsin residents.
Are there fees I should know about?
The initial phone conversation is FREE! There are reasonable fees associated with entering into a debt management plan, bankruptcy and various education programs you may decide to participate in. Speak with your consumer credit counselor about current pricing.
Who do I contact with questions?
Call our office Monday to Thursday, 8 A.M. to 5 P.M., Central Standard Time (CST) or Friday 8 A.M. to 3 P.M. Our phone number is 1 (800) 366-8161 or email help@fiscdebtplan.org.
How long does the credit counseling session take?
The average credit counseling session will last about one hour.  This may vary depending on your specific situation.  Beware of agencies that claim they can help you get rid of your debt in 15 minutes or less.  These types of agencies may be trying to push you into their program without providing the full benefits of a credit counseling session.

What is a Debt Management Program?
A Debt Management Program is a payment plan between you, Consumer Credit Counseling Services of Northeast Wisconsin (FISC-CCCS), and your unsecured creditors.  In this plan, creditors agree to offer special concessions to help you get out of debt.  These concessions may include reducing your interest rates and stopping late and over-limit fees.  This plan can reduce the months or years of repayment. 

What are the benefits of a debt management program?
Benefits of the debt management program include: 
  • Lower interest rates
  • Elimination of late and over limit fees
  • End to collection calls
  • One simple monthly payment
  • Debt free in 3 to 5 years
  • An alternative to Bankruptcy
I'm only a little behind on my bills, can you still help me?
Yes, creditors will respect the fact that you've taken responsibility early and are attempting to resolve the problem before it becomes a major concern.  In fact, catching the problem early can prevent further harm to your credit rating.

How long will it take to pay off my debts?
On your own it may take ten or more years to pay off average debt amounts when making only minimum payments. Financial Information & Service Center can devise a debt management plan to significantly reduce or eliminate most unsecured debt within three to five years.

Can you loan me money?
We cannot loan money.